Tag: COVID-19 Back To CRC Insights

Costly eCommerce Growth, COVID-19 Bonus Pay, China Retail Slow to Recover

COVID-19 created an unprecedented shift to eCommerce, representing a significant change in eCommerce acceleration. While many brands have seen tremendous growth since the start of the crisis, eCommerce represents a headwind to profitability for omnichannel retailers. According to our research,... Read More

Amazon Activations Recovering; Counterfeit Crimes Unit; Highest Outperformance in Two Years

Our research throughout the COVID-19 crisis has suggested manufacturers tended to invest more deeply into AMS so long as they were able to stay in stock. The most recent benchmark suggests that principle remains, as we now see a net... Read More

Instacart partners with Staples

Rising 2020 Forecasts; Instacart Expands; US Ranks Second for Relief Packages

Forecasting the remainder of the year is challenging considering the duration of the COVID-19 crisis seems to stretch out further each month. In addition, it remains uncertain the degree to which new shoppers now prefer online channels to B&M channels.... Read More

Amazon, much like its technology peers Google and Facebook, has continued to face antitrust concerns for multiple years now across global regions, stemming from dominance in their respective areas, privacy concerns, and content concerns.

Return to “Normal”; Antitrust Charge in Europe; Income Breakdown

While the COVID-19 crisis will leave us with a “new normal,” we have been gauging when consumers expect to resume behaviors that were considered commonplace prior to the crisis, such as going out to eat and shopping at an indoor... Read More

Amazon Shipping Times Returning to Normal

Government Stimulus, Amazon Shipping, Wayfair up 90%

Feedback from our most recent consumer survey indicates that around 60% of consumers have received a government stimulus check, with an additional 27% expecting to receive one soon. Of those who have received government stimulus, our data indicates that they... Read More

Extended Shipping Times Hurting Amazon “non-essential” Sales

Amazon Shipping Times, Best Buy Online up 250%, eCommerce Share Gains

Our most recent Amazon Vendor Benchmark indicates shipping times are delayed by 2.5-4.6 days on average for manufacturers in the benchmark. Our research suggests this has hurt conversion rates to a degree on Amazon, opening the door for its rivals... Read More

Consumer Study Shows Routines Changing

Consumer Routine Changes, Costco eComm Up 50%, Fastest Growing/Declining Categories

Our most recent consumer study published this week shows 86% of consumers are drastically altering their daily routines (+12 points from earlier in March) and on average expect the crisis as well as their altered shopping behaviors to persist for... Read More

Essential Categories Seeing Stronger Sales on Amazon

Essential Product Sales, In-Store Shopping Bans, Amazon COVID-19 Cases

The second round of our Amazon manufacturer benchmark indicates that Amazon’s focus the last 10 days has resulted in a widening performance disparity between essential and non-essential categories. This played out with a much wider dispersion in sales in March... Read More

Consumers’ Reacting to COVID-19 with More Online Shopping

Shift to Online; Ad Revenues Falling; Amazon Winning Share

Our consumer study published earlier this week suggests consumers are moving more purchasing online as they are stuck at home. According to the study, consumers are planning to increase online purchases 20%, making 49% of their purchases online over the... Read More

Amazon Food and Consumables Sales Surging

Food and CPG Sales Surge; Amazon Warehouses; Purchase Order Declines

Our recent COVID-19 benchmark indicates that food & consumables manufacturers are seeing a surge in demand on Amazon during March and are increasing their 2020 growth forecasts on the account. All food manufacturers and two-thirds of consumables manufacturers have seen... Read More

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