Tag: COVID-19 Back To CRC Insights

Amazon Updates; Prime Day Consumer Insights; Pharmacy Launch; Gains Share in Online After Disruptive 2Q

Our recent consumer study suggests that 51% of Prime members made a purchase during Amazon's Prime Day this year (vs. 45% last year). Our research also suggests that Amazon was able to add a great deal of members during the shopping... Read More

Amazon Fresh’s Investment in 2021; Alibaba’s Singles Day Record; Consumers Save During the Pandemic

The COVID-19 pandemic has dramatically altered how consumers are buying groceries with a major shift to online platforms. As a result, a net 64% of brands plan to increase their level of support for Amazon Fresh in '21 and nearly... Read More

Delivery and Pickup Delays; COVID Costs; Expected “Return to Normal” has Worsened

In September, when asked about their most recent online order, anywhere from a third to 44% of consumers have experienced delays on delivery or pickup times across multiple retailers. When looking at the weighted averages, Target.com performed best, while Wayfair had... Read More

Consumers Returning to Stores; Walmart’s Special Bonuses; ’21 Growth on Amazon

Our consumer research suggests delivery to home has continued to decline for the past month for groceries but has remained relatively consistent for general merchandise purchases. For groceries, the peak appears to have occurred in May with 31% of consumers... Read More

Instacart’s National Reporting; New Amazon Warehouse Rules; Return to Normal

In our most recent research, Instacart has been called out as offering a range of good activations including search advertising, national coupons, and free shipping programs. The one downside to participating in these programs is that Instacart only reports the... Read More

Digital Activation; Changes to Amazon Seller Profiles; China’s Shopping Holidays

Our most recent report on commerce marketing highlighted steady, but perhaps, slow progress from Amazon’s key omnichannel rivals. In our research, brands are continuing to look for more advanced analytics and activation options across Walmart, Target, and Kroger in particular. While... Read More

Costly eCommerce Growth, COVID-19 Bonus Pay, China Retail Slow to Recover

COVID-19 created an unprecedented shift to eCommerce, representing a significant change in eCommerce acceleration. While many brands have seen tremendous growth since the start of the crisis, eCommerce represents a headwind to profitability for omnichannel retailers. According to our research,... Read More

COVID-19 Amazon Benchmark

Amazon Activations Recovering; Counterfeit Crimes Unit; Highest Outperformance in Two Years

Our research throughout the COVID-19 crisis has suggested manufacturers tended to invest more deeply into AMS so long as they were able to stay in stock. The most recent benchmark suggests that principle remains, as we now see a net... Read More

Rising 2020 Forecasts; Instacart Expands; US Ranks Second for Relief Packages

Forecasting the remainder of the year is challenging considering the duration of the COVID-19 crisis seems to stretch out further each month. In addition, it remains uncertain the degree to which new shoppers now prefer online channels to B&M channels.... Read More

Amazon, much like its technology peers Google and Facebook, has continued to face antitrust concerns for multiple years now across global regions, stemming from dominance in their respective areas, privacy concerns, and content concerns.

Return to “Normal”; Antitrust Charge in Europe; Income Breakdown

While the COVID-19 crisis will leave us with a “new normal,” we have been gauging when consumers expect to resume behaviors that were considered commonplace prior to the crisis, such as going out to eat and shopping at an indoor... Read More

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