Tag: Home Depot Back To CRC Insights

Delivery and Pickup Delays; COVID Costs; Expected “Return to Normal” has Worsened

In September, when asked about their most recent online order, anywhere from a third to 44% of consumers have experienced delays on delivery or pickup times across multiple retailers. When looking at the weighted averages, Target.com performed best, while Wayfair had... Read More

Post-Pandemic Retention, Costco Holds Off on BOPIS, Holiday Promotional Plans

We recently surveyed 1,386 general merchandise consumers across seven key online retailers to determine how these retailers are performing, which ones are leading and lagging on different dimensions, and to what degree consumers think they’ll use these eCommerce sites post-pandemic.... Read More

Back-To-School; Post Office Raises Rates; eCom Market Booming in the US

According to an analysis from Stackline, online growth across Amazon, Walmart and Target has decelerated in back to school categories year-to-date. Both Walmart and Target had discussed back-to-school sales across digital and store formats during their earnings calls this week,... Read More

WFH Expectations; Lowe’s Supply Chain Improvements; Kroger Looks to Expand

Consumer expectations for returning to the office have worsened according to our latest consumer study results, with 51% of workers expecting to go in for work in the month of October compared to ~70% in our July study. This aligns with... Read More

Amazon 2Q Earnings; Home Depot Enhancing Omnichannel Distribution; Wayfair Turns Profitable

Last week Amazon reported earnings for what proved to be a phenomenal quarter, despite the high costs related to COVID-19 ($4B+). During the second quarter, the company grew its GMV an estimated $36B+, to ~$113B. To put that in context, this... Read More

Facebook makes progress on social commerce

Amazon Media; Social Commerce Update; Material Acceleration in eCommerce Growth

Amazon’s advertising business grew 44 % during 1Q (ending March 2020), up from 41% during the prior quarter. In our research, 1P manufacturers on average were increasing the amount of spend with Amazon’s paid search advertising units (AMS), citing continued... Read More

Online Home Improvement, Etsy Free Shipping, Amazon Hires

Amazon Continues to Lead Online Home Improvement Category Our research indicates online Home Improvement sales have seen strong growth recently. In partnering with Stackline on this report, its digital shelf data indicates Amazon is seeing the fastest growth in the... Read More

Amazon DSP and Video Ads, HD Delivery, AVNs

Amazon Expanding Advertising through DSP and Mobile Video Ads Our research indicates that Amazon’s DSP offering appears to be seeing more interest from brands as Amazon improves customer service and invests in a larger sales force for the service. Amazon... Read More

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