Privacy

CLEVELAND RESEARCH COMPANY PRIVACY POLICY

This Cleveland Research Company Privacy Policy (“Privacy Policy”) was updated on and is effective as of March, 2018.

This Privacy Policy governs Cleveland Research Company’s (hereafter referred to as “our”, “we”, “CRC” or “us”) practices with respect to your use of this website operated by CRC (this “Site”).  Federal law requires us to tell you how we collect, share and protect any personal information provided to us via this Site.  Please read this Privacy Policy carefully to understand what we do.  By visiting and using this Site, you indicate that you have read, agree to and accept the practices described in this Privacy Policy.  This Privacy Policy is limited to how we collect, share and protect any personal information provided to us via this Site and does not apply to information that is collected through offline means (i.e., other than via this Site, the Internet, or other interactive media).

Recognition of a CRC Customer’s/Client’s Expectation of Privacy

CRC recognizes and respects the privacy expectations of its customers/clients and will take the steps necessary to protect the privacy of personally identifiable information (“PII”) collected via this Site.  Specifically, PII refers to any information that uniquely identifies or can be used to uniquely identify, contact, or locate the person to whom such information pertains.  PII does not include information that is collected anonymously.

Collection and Use of PII

CRC may collect, use and retain certain PII that you provide via this Site, and when you sign up for any CRC products or services, including conferences/seminars, webinars, or any other events hosted by CRC (collectively “events”), whether conducted in person, electronically or via conference telephone.  Such PII may include, without limitation, your name, your e-mail address, your company name, your title, your telephone number, and your physical address.  Your credit card information may also be collected via this Site, including your credit card number, the credit card expiration date, the amount charged, and the conference or seminar that you are registering for.  In all such cases, you choose whether to provide us with this PII.

We will not share the PII you have provided via this Site with any non-affiliated third parties, except for (1) legal compliance purposes; (2) purposes as stated in the “Assignability” section below; (3) to notify you about new CRC products, services, seminars, conferences and events; or (4) if you give us your consent.  We may share PII and anonymous information with entities that perform functions on our behalf (such as credit card companies or shipping companies that may deliver any of our products to you).  These third parties may have access to the information you have provided via this Site, including any PII, only to the extent it is necessary to perform their duties and functions, and subject to this Privacy Policy.

We may use any PII you provide to us via this Site to respond to any inquiries, feedback or requests submitted by you via this Site and to communicate with you in connection with our provision and offering of CRC products and services requested by you, including, without limitation, seminars and/or events registered by you.  Your failure to provide us with the requested PII may result in our inability to respond to any such inquiries, feedback or requests and to communicate with you in connection with our provision and offering of products and services.  We may use the anonymous information that we collect to improve the design and content of our Site and to enable us to personalize your Internet experience.  We also may use this information in the aggregate to analyze this Site’s usage.

We may disclose your PII in response to legal process – for example, in response to a court order or a subpoena.  We also may disclose PII in response to a law enforcement agency’s request, or where we believe it is necessary to protect the confidentiality and security of our records pertaining to you, to limit our legal liability or to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required or permitted by law.

This Site is operated in the United States, in the State of Ohio.  If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information that you provide to us will be collected within the United States.  By using our Site, participating in any of our services, purchasing any of our products, and/or registering for any of our seminars, events, and/or providing us with your PII, you consent to this transfer.

Information from Other Sources

We might receive PII about you from other sources.  Any information received from other sources will be used and retained per the above statements.

Electronic (Cookies) and Non-PII Information Collected via this Site

We may collect certain information when you visit this Site, such as the type of browser you are using (e.g., Internet Explorer, Firefox, Google Chrome), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name or IP address of your Internet service provider (e.g., AT&T, Time Warner) and your IP address.  One manner of collecting such information is through cookies, which are small bits of data cached or stored on your computer based on Internet activity.  The cookies used by our Site do not contain any of your PII but may include your IP address, user language, the operating system, browser type, the presence/absence of “flash” plug-ins, your screen resolution, connection type and information that identifies the cookie.  You may configure your browser to reject cookies but, if you do so, you may not be able to use the full functionality of this Site.  We may use cookies, GIFs and similar technology to enhance your experience on this Site, monitor individual activity in the aggregate to improve this Site, and provide a better web experience for the viewing public in general.

Links to Third-Party Websites

Our Site may include links to other websites.  If so, except to the extent that such third parties represent an affiliate and/or agent of ours and are using information provided by us solely to perform their duties and functions for us, we do not provide any PII to these third-party websites.
Such third-party websites sometimes use technology to send their websites (whose links may appear on our Site) directly to your browser.  They automatically receive your IP address when this happens.  They may also use cookies and other similar technologies to measure the effectiveness of the links and/or their respective websites.  We do not have access to or control over cookies or other features that such third party websites may use, and the information practices of these third-party websites are not covered by this Privacy Policy.  You should consult the other sites’ respective privacy policies and contact them directly for more information about their privacy practices or any questions you may have.  We are not responsible for the policies or practices of third parties.

Login Features

Your use of CRC’s “login” features, i.e., any features for which login is required (all of the foregoing, collectively, “Login-Enabled Features”) is pursuant to and governed by the terms and conditions of the applicable agreement(s) by and between you and CRC.  You represent and warrant that you have all right, title and interest in and to any information, whether anonymous or PII, that you provide via the Login-Enabled Features.  You agree to indemnify and hold harmless CRC, its affiliates and subsidiaries, if applicable, and its or their respective officers, directors, employees and agents, and each of them, against any loss, cost, damage, claim, expense or liability arising out of, as a result of, or in connection with your use or misuse of the Login-Enabled Features and/or any use by CRC of the information you provide via the Login-Enabled Features.

CRC’s Research, Warranty Disclaimers, and Limitation of Liability

Please be advised that you and/or your organization, if applicable, may not use CRC research or materials as a source for further publication.  CRC’s research information is highly confidential and may not be further disseminated.  By registering for CRC conference, seminars and/or events, and/or by purchasing or subscribing to CRC materials, you acknowledge that CRC’s research and materials are highly confidential, proprietary to CRC, and, in some cases, CRC’s protectable trade secrets – and that you will not republish such information.

YOU ACKNOWLEDGE THAT ANY MATERIALS, SERVICES, CONFERENCES, EVENTS, AND/OR SEMINARS PROTECTED BY CRC ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND.  CRC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.  CRC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF CRC’S MATERIALS OR INFORMATION LEARNED IN CRC CONFERENCES, SEMINARS AND/OR EVENTS.  YOU ACKNOWLEDGE THAT ANY USE OF CRC’S PRODUCTS OR INFORMATION LEARNED IN CRC CONFERENCES, SEMINARS AND/OR EVENTS IS AT YOUR OWN RISK.  CRC SHALL NOT BE LIABILE TO YOU OR YOUR ORGANIZATION, IF APPLICABLE, FOR ANY SPECIAL, EXEMPLARY, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS, LOST FUNDING, LOST SAVINGS, OR FOR CLAIMS OF A THIRD PARTY, ARISING OUT OF YOUR USE OF CRC MATERIALS AND/OR ARISING OUT OF YOUR ATTENDANCE AT CRC CONFERENCES, SEMINARS AND/OR EVENTS.

Children’s Privacy

This Site is not directed at children and we do not knowingly collect any PII from children under thirteen (13) years of age.  If you are under thirteen (13) years of age, do not send any information about yourself to us.  If we discover that a child under the age of thirteen (13) years has provided us with PII, we will use commercially reasonable efforts to delete that child’s PII from our system.

Contact Us

If you have any questions or concerns about this Privacy Policy for this Site or about its implementation, or if you wish to update or correct any PII you provided via this Site, you may contact us at (216) 649-7250.  Any questions or concerns regarding the terms of this Privacy Policy or the PII you have provided should be directed to:  info@cleveland-research.com, or via mail to Cleveland Research Company, attention:  Privacy Policy, 1375 East 9th Street, Suite 2700, Cleveland, Ohio 44114.  We will contact any person lodging a formal complaint or requesting a correction of PII and will cooperate with appropriate regulatory authorities to resolve any complaints that cannot be resolved between us and any individual(s).  You should be aware that it is not always possible to completely remove or delete all of the provided PII or anonymous information from our databases without some residual data because of backups or for other reasons.

Limited Access to Information

CRC limits employee access to PII to those with a business reason to access such information.  CRC educates these relevant employees so that they will understand the importance of confidentiality and privacy.  Through this statement, CRC also speaks to all employees as to the safeguarding of collected PII

Electronic Security

While we work to protect the security of your information by using a reasonable encryption technology that encrypts information you input, as well as physical, electronic, and managerial procedures as required by law and as we deem reasonable to safeguard and help to prevent unauthorized access, maintain data security, and correctly use the information we collect online, we cannot guarantee the security of any information that is disclosed by you via the Site.  As a result, we make no warranty regarding the security of any information you transmit to us via this Site and you do so at your own risk.  In addition, it is important for you to also protect against unauthorized access to your computer.  Be sure to sign off when using a shared computer.

Notice and Revisions

If you choose to visit this Site, your visit and any dispute related to our privacy practices and/or your PII is subject to this Privacy Policy.  If you have any concern about our privacy practices, please contact us pursuant to the “Contact Us” details stated above.  Our business changes constantly.  We may update our Privacy Policy from time to time.  Such revised Privacy Policy will be effective as of the date posted to this Site and as stated in the revised Privacy Policy.  We will not use PII in a manner materially different than as described in the Privacy Policy in effect at the time the information was collected.  You should check our Site frequently to see recent changes.  We may also let you know about material changes to our Privacy Policy by posting a notice on this Site.

Assignability; Governing Law

We reserve the right to disclose, share, assign and/or otherwise transfer user information, including, without limitation, PII, in connection with a merger, acquisition, consolidation, the sale of substantially all of CRC’s assets, or any other corporate transfer, exchange or restructuring, whatever form it may take.  You further agree that this Privacy Policy shall be governed by and construed in accordance with the laws of the State of Ohio, United States of America.  Any dispute under or related to this Privacy Policy shall be brought exclusively in the state or federal courts in Cuyahoga County, Ohio.

Cleveland Research Company

1375 E 9th St #2700
Cleveland, OH 44114