Frequently Asked Questions

I’ve logged into the research portal at least one time:

• Go to the Portal homepage (Follow this link or copy and paste it into your web browser to access https://portal.clevelandresearch.com
• Fill in your username and password to regain entry (your username will always be your company email ex. XYZ@clevelandresearch.com).
• Click the ‘Remember login’ checkbox to remain signed in for your next visit.
• Once you’re logged into the research portal and you click logout please note that you will be prompted to log back into the portal on your next visit.

*Please note that even if you’ve logged into the Research Portal from your desktop or laptop you will initially have to login again on your mobile to access reports using that device

I’ve never logged into the research portal before:

• You can request a username and password by emailing us at info@cleveland-research.com.
• You will receive login credentials to your inbox with a link to sign into the Research Portal. Follow the link from the email to initially sign in.
• Your username will always be your company email (ex. XYZ@clevelandresearch.com)and you’ll want to create a password to gain entry.
• Click the ‘Remember login’ checkbox to remain signed in for your next visit.

*Please note that even if you’ve logged into the Research Portal from your desktop or laptop you will initially have to login again on your mobile to access reports using that device

I’ve logged into the research portal at least one time:

• Go to the Portal homepage (Follow this link or copy and paste it into your web browser to access https://portal.clevelandresearch.com
• To create a new password click on ‘Forgot your password?’ located on the bottom right of the login page.
• Enter your company email (ex. XYZ@clevelandresearch.com) when prompted.
• Check your inbox for an email that will prompt you to create a new password.
• Click the ‘Remember login’ checkbox so to remain signed for your next visit

I’ve never logged into the research portal before:

Use this link to contact our customer support team to help you get set up! info@cleveland-research.com

If you don’t click “Remember login”, you will be prompted to sign in each time you want to visit the portal. We recommend clicking “Remember login” if you want to bypass the login step for future attempts.

Send us an email at info@cleveland-research.com and we’ll be sure to take you off of all our communications.

• Check your spam folder to see if they have been filtered there first
• Update your Research Preferences to confirm your research distribution favorites
• Email info@cleveland-research.com to make sure you’re set-up in our system to receive research
• Add Cleveland Research to your address book
• Add Cleveland Research to your safe sender list (This can be found as a drop down in your email’s junk folder)
• Have your IT team whitelist CRC’s IP address 167.89.85.209