The Forum will bring together industry leaders to learn fresh foodservice insights and participate in high-level discussions about the future of the foodservice industry. Join us in Grapevine, TX (just outside of Dallas) on Wednesday, September 25, 2019 in Grapevine, TX for our 2019 Foodservice Forum. This event is a unique opportunity for attendees to take a holistic approach to this dynamic industry and receive our perspective on the opportunities and challenges facing foodservice today as well as actionable ideas to take back to your teams. Attendees will include top leaders from foodservice manufacturers, foodservice distributors, and restaurant operators such as Olo, Corner Bakery Cafe, Brinker International, Wawa, Harbor Wholesale Foods, Nicholas and Company, Jacmar, and Chick-fil-A.
CRC aims to create an atmosphere for robust dialogue centered on key macroeconomic topics affecting foodservice as well as trends within the restaurant and foodservice distribution industries. The event will include presentations from CRC analysts and guest speakers, with plenty of networking opportunities – including a cocktail reception the evening before the Forum.
|6:00 pm – 8:00 pm||Cocktail Reception|
|7:00 am – 8:00 am||Breakfast & Registration|
|8:00 am – 8:15 am||CRC Welcome
Steven Gojak, Senior Analyst & Foodservice Sector Lead, CRC
|8:15 am – 8:45 am||Macroeconomic Update
Kieran Scally, Macro Research Associate, CRC
|8:45 am – 9:15 am||State of the Restaurant Industry
Steven Gojak, Senior Analyst & Foodservice Sector Lead, CRC
|9:15 am – 9:45 am||Guest Speaker
Meyer Skalak, Executive Director, Supply Chain, Chick-fil-A
|9:45 am – 10:15 am||Break|
|10:15 am – 10:45 am||Guest Speaker
Marty Hahnfeld, Chief Customer Officer, Olo
|10:45 am – 11:15 am||Restaurant Operator Panel Discussion
Senior Vice President & Chief Marketing Officer
Corner Bakery CaféCharlie Lousignont
Senior Vice President, Chief Supply Chain Officer
|11:15 am – 12:00 pm||Roundtable Discussion|
|12:00 pm – 1:00 pm||Lunch|
|1:00 pm – 1:30 pm||eCommerce and Digital in Foodservice
Adrienne Moncrief, Director, Foodservice Council, CRC
|1:30 pm – 2:00 pm||Distributor Panel Discussion
President & CEO
Harbor Wholesale FoodsNicole Mouskondis
Nicholas and Company
|2:00 pm – 2:30 pm||Foodservice Distribution Update
Nick Fischietto, Research Associate, CRC
|2:30 pm – 3:00 pm||CRC Conclusions
Adrienne Moncrief, Director, Foodservice Council, CRC
Click here to download the printable event agenda.
Gaylord Texan Resort & Convention Center
1501 Gaylord Trail
Grapevine, TX 76051
Reservations can be made by clicking here or by calling (817) 778-1000.
Room rate: $219 per night
The room block will be cut off on August 26, 2019
Senior Research Analyst & Partner, Cleveland Research Company
Steven is the Foodservice Sector Lead and Partner at Cleveland Research Company. His coverage includes the Foodservice industry specializing in generating proprietary research with a goal to identify trends and inflections that impact the financial performance and outlook across the food industry. Recently, Steven expanded Cleveland Research’s coverage to increase its impact on helping institutional investors and suppliers make more informed decisions. He is frequently invited to speak at numerous industry events and leadership conferences over the years both domestically and abroad.
Steven is a 2006 graduate of Miami University and currently lives in Concord Township, Ohio with his wife Jessica, and their two young children, Natalie and Evan.
Director, Foodservice Council, Cleveland Research Company
Adrienne is the Director of the Foodservice Council at Cleveland Research Company, focused on writing research and hosting events. Adrienne is responsible for industry trend analysis and product development across the restaurant, distribution, and non-commercial foodservice channels, with the goal of providing business intelligence and actionable insights for manufacturers. She holds a Bachelor’s Degree in Professional Writing and Strategic Communication and graduated Summa Cum Laude from Miami University in Oxford, Ohio.
Research Associate, Cleveland Research Company
Nick is a Research Associate at Cleveland Research Company. He covers the foodservice industry, specializing in gathering channel insights to identify key inflections and trends within the industry. Nick’s focus is on helping both investor clients and manufacturer partners navigate the dynamic foodservice industry to make better strategic decisions and smarter investments. Nick holds a Bachelor’s Degree in Finance from The Ohio State University. He is an avid Cleveland and Buckeyes sports fan.
Chief Customer Officer, Olo
Marty Hahnfeld is the Chief Customer Officer of Olo, the leading on-demand commerce platform for the restaurant industry. Olo’s digital ordering and delivery clients include Applebee’s, Chili’s, Chipotle, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Shake Shack, Wingstop, and many more.
Marty is a veteran technology executive and has led sales, marketing, and product innovation at a number of renowned Internet infrastructure and services companies including Ascend, Zhone, and Recyclebank. At Olo, Marty is responsible for sales, marketing, support and customer success. Since joining in 2013, Olo has grown over 20x, adding over 40,000 restaurants onto its platform and is widely regarded as one of the most forward-thinking companies in the restaurant technology world.
Marty has been featured and quoted regularly in both mainstream and industry media and is a frequent speaker and panelist at top industry events including the National Restaurant Association Show, FOODSCAPE, and consumer technology events by Citi, ICR, Jefferies & Co, RBS, UBS, and others.
Senior Vice President & Chief Marketing Officer, Corner Bakery Café
Donna Josephson is a dynamic results-oriented marketing professional with over 20 years of restaurant marketing experience with such iconic brands as Chick-Fil-A, Applebee’s, Wendy’s and McAlister’s Deli. She is currently Senior Vice President & Chief Marketing Officer for Corner Bakery Café where she leads all, brand marketing and strategy, product R&D and menu strategy, as well as off premise strategy and supply chain and distribution management.
Donna’s greatest strengths are her creativity, drive and leadership. She enjoys creative problem solving especially in areas that increase company sales and profits. Other passions include developing high performance teams and creating cross functional partnerships to drive results.
In 2011, Donna was awarded the R. David Thomas Outstanding Management Award for her contributions to operations partnerships and product development. She has served on the Board of Easter Seals North GA, Technomic Operator Advisory Board, and SpenDifference Client Advisory Council.
Senior Vice President, Chief Supply Chain Officer, Brinker International
Charlie Lousignont is Senior Vice President and Chief Supply Chain Officer for Brinker International. In this role, he oversees all supply chain functions including procurement, food safety and quality assurance, distribution and logistics, brand program management and supply chain systems for Brinker’s corporate-owned restaurants. Charlie also ensures supply chain initiatives are consistent and supportive of the Chili’s® Grill & Bar and Maggiano’s Little Italy® brand vision and objectives.
Prior to joining Brinker in 2014, Charlie served as Chief Procurement Officer of P.F. Chang’s China Bistro. He also held positions as the Vice President of Supply Chain Management for ARAMARK North American Food and Hospitality Services and Chief Procurement Officer for Centralized Supply Chain Services.
Charlie currently serves as Chairman of the Board of Directors for the National Restaurant Association’s Supply Chain Management Executive Study Group and is a member of the Chain Restaurant Advisory Board for the International Foodservice Manufacturers Association (IFMA). He holds a bachelor’s degree in Finance from the University of Central Florida and an MBA from the University of Miami.
In his spare time Charlie enjoys traveling with his wife Kathy and their three children, running and cycling.
Sr. Vice President, Chief Product Marketing Officer, Wawa, Inc.
Mike Sherlock is the Sr. Vice President – Chief Product Marketing Officer. In his role, he oversees short and long-term category strategies to build the merchandise brand for Wawa’s 830 stores, which is nearly a $5 billion business. This includes Wawa’s core brands – fresh and packaged beverages, SizzliTM breakfast sandwiches, hoagies, and snacks. Mike oversees four teams within the marketing organization – category and brand management, product innovation, space planning and merchandising, and a center of excellence.
Mike sits on the Board of Governors of the Academy of Food Marketing at Saint Joseph’s University in Philadelphia, Pennsylvania. He was inducted into the Saint Joseph’s Food Marketing Hall of Fame in 2018. Mike serves on the Leadership Council for Penn Medicine’s Institute for Diabetes, Obesity, and Metabolism (IDOM). He has been the Executive Sponsor for the Rainbow Alliance at Wawa, and is actively involved with the Chester County Buddy Walk, initiatives focusing on inclusion and diversity. Mike received his MS and BS in Food Marketing from Saint Joseph’s University. He resides outside of Philadelphia with his wife, Christine, and their son, Quinn.
Co-CEO, Nicholas and Company, Inc.
Nicole Mouskondis currently serves as the Co-CEO of Nicholas & Company, Inc., a third generation family-owned and operated broadline foodservice distribution company, servicing customers in the Intermountain West. Nicole graduated from the University of Utah with a B.S. in Behavioral Science and Health, and received a Master’s Degree in Strategic Communication and Leadership (MASCL) from Seton Hall University.
Prior to her tenure at Nicholas & Company, Inc., she was the Marketing & Program Director for Rocky Mountain Gymnastics, and worked with Coca-Cola USA to market Elite gymnastics competitions throughout the country. She began her career at Nicholas & Company as the Human Resources Assistant, and worked up through the department to become the VP of HR for seven years, followed by leading in a Senior Vice President role for twelve years.
Current Community Service and Board Memberships include: Member of Nicholas and Company, Board of Directors; Member of Wells Fargo Women’s Advisory Board; Member of Ballet West, Board of Directors and Chair of HR Committee; UMFA Board Member; Member of The Employer’s Council Board of Directors; WPO UT Chapter Member; American Cancer Society Gala Committee.
Former service contributions include: Human Resource Planning Committee for IFDA Productivity Conferences; Chair for SL March of Dimes “Star Chefs Gala”; SL Head Start Fundraising Committee Member; MDA Fundraising Committee Member; United Way Young Leaders Member; Greek Orthodox Church Parish Council Member.
Noteworthy Achievements: Recipient of Utah Business Magazine’s “30 Women to Watch”; Salt Lake City Chamber’s “Pathfinders” Award; Former member of both the USA National and University of Utah Gymnastics Teams.
President & CEO, Harbor Wholesale Foods
Executive Director, Supply Chain, Chick-fil-A